FAQ

Can I collect and return the equipment myself?

Yes. But arrangements need to be arranged with our office.

Can I hang signs on the walls of a Marquee?

Most adhesive tape leaves a residue & sometimes difficult & time consuming to clean. Which if substantial we reserve the right to impose a cleaning charge for.

Blue tack however is easy to remove so our preference is for this.

Do you have a delivery service?

Yes, we offer a delivery and collection service. Costs apply depending on suburb of delivery. Please contact our office for a quote.

Does the equipment need to be retuned clean?

Yes, equipment needs to be returned clean or cleaning charges apply. Linen tablecloths and serviettes are cleaned at a commercial laundry. They are not required to be cleaned before returning. The cost of laundering is included in the hire cost. If the Linen is damaged then replacement cost will be applied.

Can I hire equipment for longer than the standard 5 day hire period?

Yes, additional costs may apply. Please contact our office for a quote.

How far in advance do I need to book equipment?

There is no set time frame that you need to book by. You can book months, days or hours in advance.
We recommend booking as soon as possible for marquees, especially during our busy seasons of August – May, other items about 2 – 4 weeks in advance. The later you leave it to book the higher the risk for you that we won’t be able to supply the equipment.

When do I pay for the hire?

A 10% or ($50.00 minimum) deposit is required at the time of booking. The balance is payable in full 7 business days prior to your deliver or pick up date. If you place a booking within 7 business days of the deliver or pick up date payment is required in full at the time of booking. Payments can be made by cash or credit card or EFT.

What happens if something gets broken?

All breakages and losses are the responsibility of the person hiring. A replacement cost is payable on return of the equipment. The most common are glassware and crockery. Prices for replacements are different for all items. Please contact our office for a quote.

If I hire a marquee when do you set it up and pack it up?

Normally we set up Marquees on Thursdays & Fridays and then collect them on Mondays. Depending on our work load this can be stretched to setting up on Wednesday and collecting on Tuesday. This is negotiable and can be changed if you have certain requirements, please discuss this with our office when making enquiries or bookings for Marquees.

What is the difference between a Framed Marquee and a Structured Marquee?

A structured marquee (Clear Span) - This type of structure has been developed over the last twenty years, it is a modular aluminium with the incorporated track in each span allowing the user to assemble in sections, set up and anchor the frame of the structure, then cover it in manageable portions by inserting the sealing edge of the roof cover into the frame and pulling it over with ropes. The modules are interchangeable so the length of structure can be adjusted to suit each site.

Benefits: Modular system gives lots of flexibility, interior not interrupted by posts; no guy rope trip hazards outside for maximum use of available space and can still be erected in windy conditions.

A Framed marquee – Steel or aluminium Frame Type that is simple to erect - sizes (3m x 3m, 4.5m x 4.5m and 6m x 3m).

Do I lose my deposit if I cancel my hire?

Please read our terms of hire.

How many people can I fit in each size marquee?

This depends on the seating or standing footprint & other floor area requirements such as dance floor & food preparation & serving. Please contact our office if you need any more help.

Do I need to pay a deposit?

Yes, a 10% deposit is required at the time of booking. Your items are not confirmed bookings until a deposit is received.

What are your opening hours?

Our normal hours are open from:
Monday – Friday 7.30am– 5.00pm
Saturday 7:30am – 12:00pm
We are not open on Sundays.

How long is the hire period?

The standard hire period is for up to 5 days. If your hire is for weekend use this would be collection or delivery on Thursday Friday and return on Monday.

Do you have a show room?

No – we have a warehouse which you are welcome to attend if you wish to see the products. We do not have Marquees set up at to view. But an appointment time is necessary.

What time would delivery be?

Standard delivery times are Monday – Friday 8am – 4:30pm. We can offer either AM or PM delivery windows but their availability depends on our workload. If you require delivery and pick up at a set time additional costs may apply.
Delivery is available outside these times but additional costs may apply. If your function is on a weekend we normally deliver on Friday and collect on Monday.